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British Marks & Spencer (Marks & Spencer) is the UK's largest multinational retail groups, is also one of the UK representative in the UK retailer, but has the highest profitability. If the sales per square foot basis, the United Kingdom Marks & Spencer (Marks & Spencer) in the London store than a retail store anywhere in the world have more profits. British Marks & Spencer (Marks & Spencer) export volume also topped the UK retailer.

British Marks & Spencer (Marks & Spencer) was originally a 1884 "one dollar convenience" shop until 1915 before developing into a chain of retail stores. Marks & Spencer in the UK (Marks & Spencer) was established several decades, it rapidly, chain stores have expanded around the world. 20th century 90s, "Relationship management" in the West rise, as has been successfully used "relationship business", British Marks & Spencer (Marks & Spencer) became a focus of research.

British Marks & Spencer (Marks & Spencer) have "Martha" and its own brand, and many sub-brands; current group now has more than 75,000 employees in the United Kingdom and, more than 600 stores, in 40 districts with 275 stores . British Marks & Spencer (Marks & Spencer) into the second half in 2008 Nanjing West Road Shanghai, China, opened its first department store.

British Marks & Spencer (Marks & Spencer) all of the goods is not by the British Marks & Spencer (Marks & Spencer) of their own design that is with the manufacturer to design, and then design a good product to the manufacturer, the manufacturer according to the British Marks & Spencer (Marks & Spencer ) for the production specifications closely to ensure the product has high and stable quality. British Marks & Spencer (Marks & Spencer) have a large number of technical staff to work closely with manufacturers in the choice of materials, technology, quality control, production process, cooperation and supervision. Based on this concept, the British Marks & Spencer (Marks & Spencer) in the same industry, across this part of wholesalers, which greatly reduces costs and, in close cooperation with the manufacturer, together with the British Marks & Spencer (Marks & Spencer) of market research and product design to maximize meet consumer demand, to achieve the "target customers are able to buy its high-quality products of" this goal. This service implementation from the traditional passive service to active service changes, first broke through the traditional retail trade, innovative business ideas make it unique in the department store chain counterparts.

British Marks & Spencer (Marks & Spencer) the "relationship business" as a systematic, comprehensive building: the long-term stable business relationship with customers as the goal, to corporate partnerships with suppliers to ensure, to the good business and employees relations support, to create an atmosphere of cooperation and common development. Attention to employees and customers is the business community has long recognized the point of view, the role of suppliers has been long neglected, and even some companies think of themselves as providers of "God" and the sorts of obstacles. British Marks & Spencer (Marks & Spencer) is different, and suppliers that companies should "work with an accomplice."

Relationships with suppliers are built on good faith based on the British Marks & Spencer (Marks & Spencer) for their assistance Jiande's case reflects the company's sincere side. Jiande company was originally a bakery, Yidi Fu and his sister Ruth took over to produce blouses, British Marks & Spencer (Marks & Spencer) suppliers. 30 years later, Yi Difu passed away, Ruth also bedridden, while Ruth was only 16-year-old son and are unable to hold up the family business. For general business is considered a supplier, but the British Marks & Spencer (Marks & Spencer) that should help the common development partners have promised to Ruth to help her son deal with business. British Marks & Spencer (Marks & Spencer) to send their goods first manager to help manage their credit £ 120,000 after the company shares Jiande. Marks & Spencer in the UK (Marks & Spencer) the sincere help of Jiande company has not closed down and became a company with 20 plants of multinational corporations.

British Marks & Spencer (Marks & Spencer) into the second half in 2008 Nanjing West Road Shanghai, China, opened its first department store.